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Terms of service

This page is available in German and English. In case of any discrepancy, the German version prevails.

1. Scope and provider

These terms apply to the use of mysolute.com and all purchases made on it. The provider is BEST-XP, Bernhard Strasser, Wiedner Hauptstraße 53/16, 1040 Vienna, Austria (see imprint). They apply to consumers and businesses; where a rule only applies to one of them, this is stated.

2. Free tools

The free tools can be used without registration. They run in your browser. We may change, extend or discontinue free tools at any time.

3. No professional advice

Results depend on your inputs and on the assumptions documented on each tool page. Fees, tax rates and rules are shown with the date on which they were checked. The tools support your own decisions; they do not replace tax, legal or financial advice.

4. Premium features and prices

  • Single report / credit packs: one credit unlocks one full analysis of one file. Credits are valid for an unlimited time – they do not expire.
  • Pro subscription: access to all premium features for the booked period. It renews automatically until cancelled and can be cancelled at any time, effective at the end of the current period – details in section 4a.
  • Downloads (e.g. spreadsheet templates): download links are personal, valid for a short time, and each purchase includes up to 5 downloads.
  • Free Pro trial: when offered, you can try all premium features free of charge for the stated number of days by entering your e-mail address. No payment details are required; the trial ends automatically and does not turn into a paid plan. One trial per person and e-mail address. We may end or change the trial offer at any time for future sign-ups.
  • All prices shown to consumers include VAT where applicable. The total price is shown before you pay.
  • Promotion codes can be redeemed in the checkout. They cannot be exchanged for cash.

4a. Pro subscription

  1. What you get. Pro unlocks all premium features of MySolute for as long as the subscription runs, without counting credits. This currently includes: the catalogue analysis for every product of a file (up to 5,000), price recommendations, price scenarios, ad budget and ABC classes, the Excel report and print/PDF view, and the full product feed check with export and corrected CSV. We may add features. If we remove an essential feature, we tell you in advance and you may cancel with immediate effect and get back the unused part of what you paid.
  2. Term and price. You choose a monthly plan (€9 per month) or a yearly plan (€90 per year). Prices include VAT for consumers in the EU; the price for your country is shown before you pay. The first period starts when the payment is confirmed – or, if you subscribe during a free test, when the free test ends (see point 4).
  3. Automatic renewal. The subscription renews automatically for the same period (one month or one year) and is charged at the start of each new period, until you cancel. For yearly plans we send you an e-mail about 30 days before each renewal, with the date, the amount and how to cancel.
  4. Free test and subscribing during the test. The free Pro test needs no payment details and simply ends; it never turns into a paid subscription. If you take out a subscription while your free test is running and at least two days of the test are left, your first payment is due when the free test would have ended; you are not charged twice for the same days.
  5. Cancelling. You can cancel at any time, without giving a reason, effective at the end of the current period – in two clicks under “My purchases” → “Manage subscription”, or by e-mail to the address in the imprint. Pro stays active until the end of the period you paid for; nothing is charged afterwards. Periods already started are not refunded, except in the cases of withdrawal (§ 6) and warranty (§ 7). You can also cancel without logging in, using the form “Cancel contracts here” linked at the bottom of every page. Enter your name, the e-mail address you used to buy and which contract you want to cancel, then tap “Cancel now”. You see a confirmation right away, which you can save or print, and we send it to you by e-mail with the date and time we received it. An ordinary cancellation takes effect at the end of the current period. If you cancel extraordinarily for an important reason, tell us the reason in the form; we check it and reply by e-mail.
  6. Failed payments. If a renewal payment fails, Pro stays active for up to 3 days while the payment is retried. If it still fails, Pro is paused until the payment succeeds or the subscription ends.
  7. Price changes. We do not raise the price of a running period. For a new period we will only charge a higher price if you agree to it: we inform you at least four weeks before the renewal; if you do not agree, the subscription ends at the end of the current period and nothing more is charged.

5. Conclusion of the contract and payment

You choose a product and are forwarded to a payment page operated by our payment provider Stripe. The contract is concluded when you click the pay button and the payment is confirmed. You receive a receipt by e-mail. Digital products are delivered immediately after the payment is confirmed and are unlocked in the browser in which you made the purchase.

If a subscription renewal payment fails, access stays active for up to 3 days while the payment is retried. If a payment is refunded or charged back, the related credits, downloads or Pro access are deactivated.

For buyers from countries in which we sell through Stripe Managed Payments (planned for the United Kingdom and India), Link (Stripe) is the seller: the purchase contract is concluded with Link under its terms, and Link issues the receipt, charges the local VAT/GST and handles refunds and payment support. These terms continue to apply to the use of MySolute and the unlocked features.

6. Right of withdrawal (consumers)

As a consumer in the EU you generally have the right to withdraw from the contract within 14 days without giving any reason. For digital content that we provide immediately, this right expires once delivery has begun if you have expressly agreed to the immediate start and acknowledged that you thereby lose your right of withdrawal. We ask for this consent in the checkout and confirm it in your receipt.

As a consumer you may withdraw from the Pro subscription within 14 days of concluding the contract, without giving reasons. Pro is a digital service. If you expressly requested that we start before the 14 days end, and you then withdraw within the 14 days, you pay a proportionate amount for the service provided until your withdrawal (§ 16 FAGG; Art. 14(3) Directive 2011/83/EU). If you subscribed during a free test, the days until the end of the free test are free, so nothing is owed for them. The right of withdrawal is not lost for the subscription; the loss of the right of withdrawal described above applies only to one-time digital content (reports, credit packs, downloads).

To withdraw, send a clear statement (for example by e-mail to office@best-xp.com). You may use the following model form, but you do not have to.

To BEST-XP, Bernhard Strasser, Wiedner Hauptstraße 53/16, 1040 Vienna, office@best-xp.com: I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: … · Ordered on: … · Name of consumer(s): … · Address of consumer(s): … · Signature of consumer(s) (only if this form is notified on paper): … · Date: …

7. Warranty and refunds

The statutory warranty for digital services applies. If a paid analysis is faulty because of an error on our side, we will correct it, give you a new credit or refund the price. Requests to office@best-xp.com; we respond within three working days. Refunds are always made via the original payment method.

8. Fair use

Automated mass queries, attempts to bypass usage limits or payment, and any use that impairs the service for others are not permitted. Files are limited to 2 MB and 5,000 rows. You may only upload data you are entitled to use.

9. Liability

We are liable without limitation for intent and gross negligence and for personal injury. For slight negligence we are only liable for the breach of essential contractual obligations and limited to the foreseeable damage typical for the contract. Mandatory consumer protection law remains unaffected.

10. Changes to these terms

We may change these terms for future purchases. For a running subscription we will inform you at least four weeks before a change takes effect; you can cancel before then. For running subscriptions see 4a, point 7 (price changes).

11. Applicable law and place of jurisdiction

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not remove the protection granted by mandatory provisions of the law of their country of residence.