Subscription & cancellation
Everything about MySolute Pro in plain words. The binding rules are in our terms.
Based on the terms for the Pro subscription. If this page and the terms ever differ, the terms apply. Read the terms
What does Pro cost?
€9.00 per month or €90.00 per year. In the EU the price includes VAT. You see the price for your country before you pay.
Can I try Pro first?
Yes, if the free test is offered: 7 days, only with your e-mail address and without payment details. The test simply ends – it never turns into a paid subscription.
I am testing Pro. What happens if I subscribe now?
If at least 2 days of your free test are left, your first payment is due when the test ends. You don't pay twice for the same days.
Does the subscription renew automatically?
Yes, for the same period (one month or one year), until you cancel. For yearly plans we send you an e-mail about 30 days before the renewal, with the date, the amount and how to cancel.
How do I cancel?
Open “My purchases”, tap “Manage or cancel subscription” and then “Cancel subscription” – two clicks. You can also cancel by e-mail, or without logging in with the form “Cancel contracts here” at the bottom of every page. You can cancel at any time.
What happens after I cancel?
Pro stays active until the end of the period you paid for. After that nothing more is charged. Single reports you bought stay yours.
Can I get my money back?
You can withdraw within 14 days of subscribing. Because Pro starts right away at your request, you then pay only a proportionate amount for the days until your withdrawal. Days of a free test cost nothing. Periods already started are otherwise not refunded.
What if a payment fails?
Pro stays active for up to 3 days while the payment is tried again. You can update your card under “Manage or cancel subscription”.
Single reports or Pro – what suits me?
If you check one file now and then, single reports are cheaper. If you check 2 or more files a month, Pro costs less – and you don't need to count credits.